Checkout Help
Below are frequently asked questions people have when checking out. If you can't find the answer to your question your always welcome to call us toll free at (800) 864-2555.
Why do you require my email?
We use your email to send you a confirmation of the order, and also we notify you via email when your order ships. Rest assured we do not sell any of your personal information including your email address.
I have a promotion/coupon code, how do I use it?
LightingDirect.com sometimes has discounts and promotions for it's products via emailed newsletters, and on-site advertisements. If you have such a promotion code code, you may enter it in the section at the bottom of your shopping cart to redeem. If you are a new or existing customer, we recommend checking the "Receive Newsletter" box during your checkout to receive these specials.
Why do I need a password?
To create an account to which only you can access and view your confidential information, we ask that you provide a phrase or combination of letters and numbers which you can use with your email to log into this website to view your account and order information.
Where do I find my card security code?

Visa, Mastercard, or Discover

The card identification number is the last 3 digits of the number located on the back of your card next to your signature.

American Express

The card identification number is the last 4 digits of the number located on the front right of your card above the credit card number.

What are Cookies, and why do I need them?
To shop at FaucetDirect.com you need to have all cookies enabled. Cookies are small text files stored on your computer when you visit certain web pages. FaucetDirect.com uses cookies to keep track of what you have in your cart and to remember you when you return to our stores.
How do I enable cookies?

Most browsers enable cookies by default but if you need to enable them see these links for more info.

All other browsers

Please consult your documentation or online help files.

Can I delete stored cookies on my machine?

Yes. See the following links for more info.

All other browsers:

Consult your documentation or online help files.

Where do I find the ABA and account number?
Below is a picture that will help you find the ABA routing number and account number on your check.